Privacy Policy

Wolf Insurance Agency (“Wolf,” “we,” “us,” or “our”) is an independent insurance agency in Windthorst, Texas. This Privacy Policy explains how we handle personal information when you visit this website, send us a message, ask for a quote, call or visit our office, or buy and keep a policy through us.

By using our website or giving us your information, you acknowledge the practices described in this policy.

Information we collect

Information you give us. We may collect your name, mailing address, email address, phone number, city or town, the coverage you are interested in, and anything you include in a message, quote request, application, email, call, or document. Depending on the coverage, this may also include details about your home, vehicles, boats, business, employees, drivers, and insurance history.

Information from others. We may receive information about you from insurance companies, the agency networks we work through, consumer reporting agencies, motor vehicle records, people who refer you to us, and public sources, where the law allows.

Information collected when you use our website. Our website and the services that run it may automatically collect technical information such as your IP address, browser and device type, the pages you view, the site that sent you here, and the date and time of your visit.

How we use information

We may use personal information to:

• answer your questions and quote requests,
• understand your insurance needs and find coverage options,
• submit applications and work with insurance companies on your behalf,
• service your policy, process changes and renewals, and help with claims,
• verify information and prevent fraud,
• keep business and insurance records,
• run, secure, and improve our website, and
• meet our legal and regulatory duties as a licensed Texas insurance agency.

How we share information

We share personal information only as reasonably needed to serve you and run our agency. This may include sharing with:

• Insurance companies and the agency networks we work through, so they can quote, issue, and service your coverage and handle claims.
• Service providers that support our business, such as website hosting, form processing, email, phone, agency management software, and IT security providers. They may use the information only to provide services to us.
• Government agencies, regulators, courts, and law enforcement when the law requires or allows it.
• A buyer or successor if our agency is sold, merged, or reorganized.
• Anyone else you ask us to share with.

We do not sell or rent your personal information, and we do not share it with other businesses for their own marketing.

How we contact you

If you give us your contact information, we will use it only to reach you about your request, your quote, or your policy. This can include calls, emails, texts, and letters about renewals, billing, changes, and claims.

We do not sell, rent, or trade contact lists. If you would rather we use a different way to reach you, tell us and we will note your preference.

Cookies and online tools

Our website and the services that support it may use cookies and similar tools to make the site work, keep it secure, remember your choices, and understand how visitors use it so we can improve it.

Some pages load content from third parties. For example, our pages load fonts from Google Fonts, and our contact page shows a Google map. These providers may receive your IP address and may set their own cookies under their own privacy policies.

You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do. Our website does not currently respond to browser “Do Not Track” signals.

Insurance and sensitive information

Insurance work can involve financial, health, driving, property, and claims information. We collect and share this information only as needed to quote, place, and service your coverage, to help with claims, to prevent fraud, and to follow the law.

Please do not send Social Security, driver’s license, or bank account numbers through our website form. We will ask for this information in a safer way if a quote or application needs it.

Information about your insurance is also protected by federal law, including the Gramm-Leach-Bliley Act, and by privacy rules of the Texas Department of Insurance. Where an insurance company gives you a separate privacy notice for your policy, that notice also applies.

How we protect information

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. We limit access to people and service providers who need it to do their work.

No website, email, or storage system is perfectly secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you and the proper authorities as required by Texas law, including the Texas Identity Theft Enforcement and Protection Act.

How long we keep information

We keep personal information for as long as we need it to serve you, to keep the insurance records the law requires, to resolve disputes, and to protect our rights. How long depends on the type of information and the legal requirements that apply to it.

Other websites

Our website links to other sites, such as maps, insurance companies, and organizations we belong to. We do not control those sites and are not responsible for their privacy practices. Please read their privacy policies before you share information with them.

Texas residents

Wolf is a Texas insurance agency, and we follow the Texas and federal privacy laws that apply to insurance agencies. Some Texas privacy laws do not apply to small businesses or to insurance information that federal law already covers. Even so, we offer every customer these choices:

• See your information. Ask what personal information we have about you.
• Correct your information. Ask us to fix information that is wrong or incomplete.
• Delete your information. Ask us to delete your information. We may need to keep some records to service a policy or meet legal requirements, and we will tell you if that applies.

We do not sell personal information. To make a request, contact us using the information below. We may ask you to confirm your identity before we act on it, and we will respond within a reasonable time.

If you have a concern about how an insurance company or agency handles your information, you can also contact the Texas Department of Insurance Consumer Help Line at 1-800-252-3439 or visit tdi.texas.gov.

Children

Our website is not meant for children under 13, and we do not knowingly collect personal information from them through it. If you think a child has sent us personal information, please contact us and we will delete it.

Legal requests

We may disclose information when we believe in good faith that the law, a subpoena, a court order, or a government request requires it. We may also disclose information to prevent fraud, address security problems, or protect the rights, property, or safety of Wolf, our customers, or others.

Changes to this policy

We may update this policy when our business, our website, or the law changes. When we do, we will change the date at the top of this page. Please check back from time to time.

Contact us

For questions about this policy or to make a privacy request, contact Wolf Insurance Agency:

Please include enough detail for us to understand your request.